Testimonials & Reviews
Craters & Freighters has over two decades of packaging, crating and shipping expertise.
Packing & Shipping Testimonials
Electronics and Industrial
You and your staff were absolutely awesome! Your providing me with the pictures of the unit taken during the uninstall process helped me immensely. It enabled me to hire the proper company to install the unit and will assist greatly during the reinstallation process. The level of service received by your company is above what a freight company normally provides! Also, when we had a last minute change to the ship to address, your staff accommodated the request at a reasonable price without interruption to the delivery date. Thank you for the professional, high quality service you provided.
Debbie S. Science Applications International Corporation (SAIC)
We really appreciate all your efforts. It was great working with you on this project. Your professionalism and willingness to accommodate will certainly be a big bonus to your company. Thanks again for all your help. Oh if needed, feel free to have any future customers give me a call for a reference. I would recommend your company to anyone.
Jeff C., Institute for Defense Analyses
The console is up and running and in great shape. Thanks for its safe journey. You'll be the company we call for future shipments.
Tim T., Lockheed Martin
Gentlemen - Here are pictures of the crates that Craters & Freighters made for our roof mount material. Excellent job they did! This is how they should have been packaged originally.
Tom R., Raytheon Company
Again, I can only say kudos and many thanks for thinking of our needs and the needs of our crate recipients. We choose you to do business with you because Customer Service is key and your company continuously demonstrates that. We do business with you because you are the best!
Gerri B., BAE Systems
You guys really made things happen for me on such short notice, and made my stock rise significantly for being able to get a facility shut down with time against me. Please tell the team thanks again for everything…. Deeply appreciated.
Stacey T., Raytheon Company
Commercial & Industrial
"I wanted to take a moment to write and say how immensely pleased I am with the crating and shipping services provided to me by Rick at your Sterling, VA location. When I called him about shipping an archival collection (30 boxes of paper and artifacts), Rick clearly and quickly detailed all of my options to me in an understandable way. I had never shipped anything like this before, so I was grateful to him right away for walking me through the potential process. He was also very patient while I made payment arrangements with my institution, which was very helpful. I received constant updates as the shipment traveled across the country to Oregon, which set my mind at ease about its travel. When the crate arrived, I was astounded at the expert quality of the packing job—all of the boxes looked like the day I had left them in Chevy Chase, MD.
Throughout the entire process, Rick was readily available for questions, and was knowledgable, thoughtful, friendly, and polite. The customer service transaction that I have had with this company is the best in my memory. Rick and his team are truly exceptional, and I thank them for making what could have been a nightmare so incredibly easy. I will definitely be using this company again."
Anne B. – Oregon State University Libraries
Art and Antiques
I am happy to inform you that our shipment reached Wales in great condition and in time for them to install the show for the opening. Thank you very much for all your help and patience in expediting the shipment under the worst circumstances imaginable. Your professional handling of the matter put us at ease and helped to make a difficult situation more manageable. I very much appreciated your patience in explaining all steps involved in preparing and processing the pieces toward getting them shipped to Wales.
Thank you again for all your help!
Darlene T., Lee Arts Center
<font style="margin: 0px; padding: 0px; border: 0px; outline: 0px; font-weight: inherit; font-style: inherit; font-family: inherit; vertical-align: baseline;">Thanks for a fantastic job. My antique painting in frame, which was not easy to pack, looks like it could have survived a fall off a five-story building and remained unharmed. Your rates were very reasonable as well.
Henry M., Atlanta, GA</font>
I am writing to thank you very much for your excellent service in shipping my tables and paintings from Falls Church to London. Everything arrived in excellent condition and on a timely basis. I am much obliged to you for your help and advice, and for taking on this work for me. I will certainly recommend your services to family and friends, and if in the future I have more items to ship, I shall be in touch!
Catherine L., London, England
"Great job! The absolutely priceless model ship made it to California in perfect condition. This was "one-of-a-kind" service. Thanks for a great job and preserving a hand-made treasure from my late Dad's hands."
Ron R., Riverside, CA
The glass arrived today, great packing; thank you for a very professional service, and good correspondence, hope we can do business again.
Stephen, Tomkinson's Stained Glass Ltd
Well, the [Majolica] fountain arrived today in absolutely perfect condition! The crate was good, packing perfect and all secure.
Denise B., Oceanside, CA
I received the crate! It is in perfect condition! Thank You! Good packing company!
Debra C., Chicago, IL
Just wanted to let you know that Isabel's piece arrived safely yesterday and it looks great. Thanks!
Caitlin N., Soho Myriad Art Consulting Services
Personal Goods and Small Moves
"The grand piano arrived in one piece and perfect condition last Wednesday. The crate was great and protected the piano very well. Congratulations, it far surpassed our expectations. I will be very happy to recommend Craters & Freighters of DC to anybody with needs similar to mine."
Joaquin R., Barcelona, Spain
"Once again, thank you very much for meeting up to the challenge of shipping 3 containers of 'all sorts of things' to Ghana on my behalf - professionally. In fact everything was so efficiently done, we have no doubt at all that we'll be receiving them all intact. Kindly extend my profound appreciation to your staff for a great job done."
Juliana O., Accra, Ghana
Thanks for all your help. Of all the things I had to plan for and get done before my move, your service was the best. I didn't have to worry about it.
Art J., Amsterdam, Netherlands
"It is really a pleasure to deal with your company. You provide great customer service for a small shipment such as mine. That is very hard to find in today's world. Thank you."
Ellen W., Frederick, MD
"The delivery went great! The dollhouse arrived on Friday in perfect condition! Thank you so much for all you did to make it happen. I truly appreciate your attention to detail and patience! I am telling everyone about Craters and Freighters - I feel so fortunate to have found you!"
Deanna S., Ocala, FL
I will like to take another moment to express my sincere thanks to you and to everyone involved in the shipment of my Krell electronics. The units were delivered with no problems and took them out the Big box and they are perfect. I will 100% use service again in the future. Thank you. This is a TRULY OUTSTANDING WORK.
Kenny A., Plano, TX
Your company is just terrific. The sewing machine I shipped to Italy arrived safe and sound without a scratch. I'm very impressed - by the quality of your work, by your customer service, and by your fair price.
Carol B., Bethesda, MD