Reviews & Testimonials

CLIENT PERSPECTIVES

Reviews and Testimonials for Craters & Freighters Washington DC

Craters & Freighters was founded to meet the needs of companies and individuals with heavy, oversized, high-value, awkward, and time-sensitive shipments that other shipping companies refused to handle.

What do our clients think of our services? Check out what they have to say.

If It can be Moved, We Move It

In 30+ years as an industry leader, we have packaged, crated, and moved just about everything you can imagine. We ship virtually anything virtually anywhere. From simple items to complex robotic equipment, our custom-engineered solutions ensure items get to their destination on-time and undamaged.

Reviews

Average Rating:
5.0
Total Number of Reviews:
19
 
  • June 30, 2021
    Michele M.
    This is the second time in three years that I have used Craters & Freighters. For both shipments, I was both the shipper and the recipient. Neither of the two were easy; both required partial or total crating. The crates were works of art! They were made specifically for each item. But that's only part of the story. Marc and Dave were very helpful with the estimate. And Traci was exceptional with the back office paperwork. She knew that I had had problems with getting my first shipment through European customs without having to pay the VAT tax. So, with this second shipment she was extremely meticulous in filling out the necessary paperwork so that, by the time the shipment arrived in my country, it had already cleared customs!!! Thank you for your great service.
    Craters & Freighters
    Thank you, Michele! We greatly appreciate your business!
  • June 26, 2021
    Jan C.
    Great communication! Great packing & shipping to my client! Thanks, Craters & Freighters!
    Craters & Freighters
    Thank you, Jan! We appreciate your business!
  • January 14, 2021
    Chris H
    Working with Marc Sasseville has been a pleasure. He's been very responsive to all our question and provided quotes within 24hrs in most cases. Your pickup crew have also been great to work with. I'm hoping to business with your company for many years to come.
    Craters & Freighters
    Thank you for your kind review, Chris. We appreciate your business!
  • December 14, 2020
    Cheri K
    Extremely responsive! Dave will go above and beyond to meet your shipping needs. Thanks for always coming through!
    Craters & Freighters
    We really appreciate your business and your kind review, Cheri!
  • December 14, 2020
    Pamela D
    Dave was so professional and was always so prompt. It was a family treasure and they took really great care in delivering.
    Craters & Freighters
    Thank you for your kind review and for your business, Pam!
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Testimonials

Awesome staff, reasonable price

“You and your staff were absolutely awesome! Your providing me with the pictures of the unit taken during the uninstall process helped me immensely. It enabled me to hire the proper company to install the unit and will assist greatly during the reinstallation process. The level of service received by your company is above what a freight company normally provides! Also, when we had a last-minute change to the ship-to address, your staff accommodated the request at a reasonable price without interruption to the delivery date. Thank you for the professional, high-quality service you provided.”–Debbie S. Science Applications International Corporation (SAIC)

Appreciate patience and professionalism

“I am happy to inform you that our shipment reached Wales in great condition and in time for them to install the show for the opening. Thank you very much for all your help and patience in expediting the shipment under the worst circumstances imaginable. Your professional handling of the matter put us at ease and helped to make a difficult situation more manageable. I very much appreciated your patience in explaining all steps involved in preparing and processing the pieces toward getting them shipped to Wales. Thank you again for all your help!”–Darlene T., Lee Arts Center

Grand piano arrived in perfect condition

“The grand piano arrived in one piece and perfect condition last Wednesday. The crate was great and protected the piano very well. Congratulations, it far surpassed our expectations. I will be very happy to recommend Craters & Freighters of DC to anybody with needs similar to mine.”–Joaquin R., Barcelona, Spain

Immensely pleased with service

“I wanted to take a moment to write and say how immensely pleased I am with the crating and shipping services provided to me by Rick at your Sterling, VA location. When I called him about shipping an archival collection (30 boxes of paper and artifacts), Rick clearly and quickly detailed all of my options to me in an understandable way. I had never shipped anything like this before, so I was grateful to him right away for walking me through the potential process. He was also very patient while I made payment arrangements with my institution, which was very helpful. I received constant updates as the shipment traveled across the country to Oregon, which set my mind at ease about its travel. When the crate arrived, I was astounded at the expert quality of the packing job—all of the boxes looked like the day I had left them in Chevy Chase, MD.
Throughout the entire process, Rick was readily available for questions and was knowledgeable, thoughtful, friendly, and polite. The customer service transaction that I have had with this company is the best in my memory. Rick and his team are truly exceptional, and I thank them for making what could have been a nightmare so incredibly easy. I will definitely be using this company again.”–Anne B., Oregon State University Libraries

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